Twelve cross-functional workshops were conducted to define, validate and consolidate requirements across the organisation before vendor evaluation. The workshops covered the full operating model, from market engagement and commercialisation through manufacturing, logistics, service, finance, data, security and integration.
The workshops resulted in 17 end-to-end business processes being mapped and used to structure the requirements and evaluation model.
CodeP2F
End-to-End Process: Partner to Platform
Business Area: Ecosystem & Partnerships
CodeC2L
End-to-End Process: Concept to Launch
Business Area: R&D / Engineering
CodeM2L
End-to-End Process: Market to Lead
Business Area: Marketing
CodeL2O
End-to-End Process: Lead to Order
Business Area: Sales (Pre-Sales)
CodeO2C
End-to-End Process: Order to Cash
Business Area: Sales
CodeP2P
End-to-End Process: Procure to Pay
Business Area: Procurement
CodeR2C
End-to-End Process: Raw to Component
Business Area: Fabrication
CodeP2M
End-to-End Process: Plan to Manufacture
Business Area: Manufacturing
CodeO2D
End-to-End Process: Order to Delivery
Business Area: Logistics & Deployment
CodeI2R
End-to-End Process: Incident to Resolution
Business Area: Field Service
CodeRLM
End-to-End Process: Release Lifecycle Management
Business Area: Fleet Ops / TechOps
CodeU2R
End-to-End Process: Usage to Renewal
Business Area: Customer Success
CodeH2R
End-to-End Process: Hire to Retire
Business Area: People & Culture
CodeILM
End-to-End Process: Information Lifecycle Management
Business Area: Business Enablement
CodeR2R
End-to-End Process: Renewal to Revenue
Business Area: Finance
CodeS2E
End-to-End Process: Strategy to Execution
Business Area: Executive Strategy
CodeA2C
End-to-End Process: Assess to Comply
Business Area: Health, Safety & Env.
This process model provided the backbone for the approximately 1,300 documented requirements and created a consistent basis for comparing vendor capability against the organisation’s actual operating needs.
